Ted Straus, President & CEO



Ted Straus is the President and CEO at Suttle-Straus, Inc. As the fourth generation of the Straus family to lead the organization, Ted strives to foster a culture of continuous improvement within the organization through a forward-thinking approach to communication solutions and technology.

With expertise in strategic planning, technology-based implementations, process improvement, and operational management, his unique skill set and experience has put Suttle-Straus at the forefront of innovation within a quickly-evolving industry.

He received his Bachelor of Science degree in business management from the Rochester Institute of Technology and his MBA from the University of Wisconsin-Madison.

John Fox, Director of Finance


Director of Finance

John started with the organization in 1994 and has over 30 years of industry experience. He graduated from Upper Iowa University with a BS in Accounting.

As Director of Finance, John has fiduciary oversight for the organization while providing financial strategies, ERP system administration, and reporting of company performance. John also provides counsel to the leadership team on financial and related matters to enhance company operations and performance.

Steve Harold, Vice President of Client Services and Business Development



A graduate of the United States Military Academy with a BS in Aerospace Engineering, Steve is an eight-year Army veteran and a proven leader.

Before joining the organization in 2014, Steve worked 13 years for a global industrial gas corporation within the sales, operations and business development functions. He received his MBA from the University of Wisconsin-Madison and is a trained Six Sigma Black Belt.

Brett Keene, VP of Operations

Brett Keene

Vice President of Operations

Brett’s journey with Suttle-Straus began in 1995, where he started as a Production Planner, before moving up the ranks as Mailing Manager, Director of Mailing and Imaging, Director of Operations, and now to his role as VP of Operations. Brett received his BBA from Edgewood College in 2012.

Brett has demonstrated natural leadership abilities and a unique ability to connect our internal teams making our broader organizational goals a reality.

As VP of Operations, Brett is focused on advancing Suttle-Straus’ data, pre-media, workflow, print (offset and digital), wide format, finishing and distribution services to support long-term strategic initiatives.

Ted Norman, Vice President of Manufacturing

Ted Norman

Director of Manufacturing

Ted got his start in printing shortly after graduating high school over 40 years ago. Since then, he has built a strong understanding of production operations and has become an expert in the field of press and bindery.

Ted takes immense pride in all the work he and his team are able to accomplish and inspires those around him to do the same.

Moving up the ranks from operator to supervisor, and ultimately making a transition from manager to executive, Ted has become an integral part of the leadership team as our Director of Manufacturing.

Susan Pschorr, Director of Human Resources

Susan Pschorr

Director of Human Resources

Susan brings a wide-ranging background of life experiences to her role as Director of Human Resources here at Suttle-Straus.

With 14 years of experience at WISC-TV as an electronic graphics operator and producer/director, and five years in finance and HR in biotechnology, her diverse background gives her a unique perspective on how teams work within a larger organization.

Susan earned her Bachelor of Science and MBA degrees from UW-Madison and actively participates in professional organizations like SHRM. Her efforts to improve internal processes and employee relations are central to our success as a company.


Phil Salvatore


Phil started his career at Suttle-Straus in 2016 after transitioning from TDS, where he had worked since 2007 overseeing transactional mailing operations. In his current role, Phil provides leadership for our client support areas and continuous improvement practices at Suttle-Straus.

Phil's diverse background includes extensive project portfolio management and project management experience, as well as 13+ years in the banking industry serving in a variety of key leadership roles, including merger integration, business analysis, operations, technology management, risk management and continuous process improvement.

Jim Twieg, Director of Technology

Jim Twieg

Director of Technology

Jim has been with Suttle-Straus since 1999 working in a variety of technology positions ranging from technician to analyst to manager. His extensive operations experience has given him an intimate understanding of company systems and programs.

Jim is focused on enhancing our technology and workflow processes and our compliance profile.